Adult Social Services

We have set ourselves the challenge of becoming one of the best performing ADULT social services by 2012.

To achieve this, the department is undergoing a major transformation programme. We’ve already introduced technological innovations like our virtual call centre Access Team.  Key tasks including assessment, commissioning and procurement will also be modernised and improved. It’s an exciting time to join us, as we focus on personalisation and improving the independence of residents who need support.

At the heart of the programme is the principle that service users are, in the main, the best judges of their needs. That’s why their opinions and feedback are vital in our evaluation of our performance. Where people are unable to make their own choices and express opinions, we are ensuring they receive the same standards of service – while doing everything we can to help them to live to their potential.

Themes
These are the key themes the service is currently focused on:

• Sustaining services
• Achieving efficiencies
• Aligning capacity
• Embedding good practice
• Safeguarding - everyone’s business
• Strengthening links with partners including Council, health and the independent sector
• User and carer engagement

Priorities
The service has itself ambitious goals and targets in the following areas:

• Safeguarding Vulnerable Adults
• Transformation Programme
• Strengthening user and carer engagement
• Improving financial forecasting and management
• Strengthening commissioning and procurement
• Improving services for carers
• Driving up key performance areas
• Improving systems and management controls
• Delivery of savings
• Improving  communication – internal and external

Click here to see the Departmental Structure Chart

Use this link to find out more about Wandsworth’s new Adult Care Information Service (ACIS)